Customer-centric -- Ruihua customer service training to promote business development

          On October 22, 2019, the customer service department of Shenzhen Ruihua Coating Technology Co., LTD. (hereinafter referred to as "Ruihua Technology") carried out customer service training with the goal of improving customer satisfaction. The training was conducted by Customer Service Manager Wen Yan. All the staff of the customer service Department participate in the training and strive to grow together with the business team to lay a good foundation for the rapid improvement of service skills.

          The main contents of this training are: customer merchandiser needs to have the skill requirements, professional knowledge, work attitude, as well as the work process and work skills of merchandiser. In order to let everyone better grasp such knowledge, in addition to the process of sharing, experience sharing key interpretation, Manager Wen also let the customer service to participate in the real scene simulation discussion and question and answer, to further strengthen the customer service specialist's understanding of all customer-centric as the goal.

           In addition, Manager Wen used real cases to clearly and thoroughly analyze and explain customer psychology, and how to carry out professional services close to customer psychology. At the same time, he said that in order to provide satisfactory service, we should learn to think in other people's shoes, think about what customers want, urgent customers are urgent, and highlight the quality of service with the power of language. Through this training, we not only learn the relevant knowledge of customer service work, learn to have the leading consciousness and global concept, master the ability of time management, improve work efficiency, but also learn the communication skills with customers, and understand that when serving customers, discourse and speech play a vital role in the whole service process.

           Ruihua Technology has been committed to providing customers with high-quality products and services, hoping to obtain the real needs of customers in the shortest time, and improve customer satisfaction. According to the customer service training plan, the next step will be to invite production, technology, quality and other relevant departments to organize training, so that the customer service Department can enhance the professional knowledge and skills of the release film industry, accurately connect with customers, and help customers solve problems based on facts. At the same time, we work together with the business to help each other, feel the needs of the business team, and provide strong support and guarantee for the front-line sales staff.